Update by user Apr 02, 2014
The dispute was amicably resolved.
Original review posted by user Nov 26, 2013
In 2010, Thompson's Roofing was paid over $13,000 to redo the roof. One of the main reasons we bought the house was due to the newer roof. John Thompson (the owner) told us the warranty is not transferable and we need to pay $1000 to have it transferred to us and it would cover us until 05/22/2015. We did agree and paid them on 05/22/2013. They inspected the roof and recommended we clean the roof once every six month.
On 11/25/2013 we hired a company to clean the roof; they immediately noticed that the roof coating has badly deteriorated and disintegrated... They halted their work until he roof is seen and fixed by a licensed contractor.
We contacted Thompson Roofing (J & T QUALITY INVESTMENTS GROUP, INC. - License CCC1328166) several times and they refused to honor the warranty we purchased. Thompson mentioned that water ponding on flat roof is normal and refused to honor the warranty. He made attempts to sell us another roof!
We hired three independent licensed roofing companies and all concluded that the design of the drainage is flawed and the original roofer should honor the warranty and fix the flaw in order to prevent further costly damage. Three quotes ranging from 3k - 9K were given to fix what the poor drainage had caused to the outer top layers of the roof.
We are forced to pay for the roof out of pocket and have decided to sue them after we fix the roof.
Please avoid this company and do not do business with them.
We gave all the paperwork to an attorney who immediately pointed out that the roof was supposed to be pitched towards the scuppers and it is not according to the engineer we hired. The scuppers are also too high for the water to drain properly and they were supposed to be lowered.
Review about: Roofinng Warranty.